Customer Success Stories

Real frontlines.
Real numbers. Real wins.

How India's biggest brands moved their frontline workforces from paper to AI-powered learning — at scale, in their language, with audit-ready proof.

01 / Reliance Retail Retail · Hiring + Upskilling 10 months

India's largest skilled talent pool — built in 10 months.

Retail Samarth — AI-powered hiring and learning that transforms how 1M+ frontline workers are screened, trained and deployed across Reliance Retail's 1,000+ store network.

500K+
Workers Skilled
72K+
People Employed
>60%
Cost Savings
1.7L+
App Downloads
4.7 ★
Play Store

The Challenge

  • Hiring was entirely offline — 70%+ through store managers' personal networks with no standardised screening.
  • Only 11% of new hires were women due to information barriers and predatory intermediary practices.
  • New joiners lacked role-specific competencies — performance varied drastically across 1,000+ store locations.
  • 70% of employees unaware of their benefits and entitlements — directly hurting engagement and retention.
  • No central platform to measure performance or upskill workers consistently at national scale.

How skillBetter Solved It

  • Skills RepositoryMapped role-specific skills and proficiency levels for every retail job role.
  • AI-Powered RecommendationsPersonalised course and assessment paths ensuring full interview-readiness.
  • Post-Hiring OnboardingComprehensive training integrated immediately after hiring for fast role integration.
  • Spaced Repetition EngineStrategic training revisions to enhance long-term knowledge retention.
  • Gamified Leaderboards + 35+ LanguagesSustained engagement across a diverse, multilingual workforce.
Capabilities Used White-Label App AI Content Recs Skills Repository Proctored Assessments Face Registration Gamified Leaderboards 35+ Languages Spaced Repetition

skillBetter's Retail Samarth transformed how we hire and train at Reliance — 500K+ workers skilled in just 10 months with over 60% savings in cost per hire.

— Reliance Retail · L&D Leadership

Women in Workforce
11% → 38%
02 / Amazon E-Commerce & Logistics · Multi-BU Last Mile + Fulfillment

91% completion across two completely different business units.

GSF Learning Academy — a white-labelled multilingual LMS for Last Mile Delivery and Fulfillment Centres, with 222 custom audits and event-based learning that finally beat the <30% industry baseline.

91%
Completion Rate
222
Custom Audits
Multi-BU
Deployment
Auto
Refreshers
100%
HRIS Sync

The Challenge

  • Train frontline workers across two entirely different business units — Last Mile Delivery and Fulfillment Centres.
  • Ensure regular field-level feedback from managers to evaluate and continuously improve training efficacy.
  • Custom analytics dashboards required for different stakeholders — each needing role-specific data views.
  • Multilingual, geographically distributed workforce requiring training in multiple Indian regional languages.
  • Offline classroom sessions needed consistent tracking and documentation across hundreds of locations.

How skillBetter Solved It

  • White-Labelled GSF Learning AcademyFully branded app with multilingual training across both BUs.
  • 222 Custom AuditsBuilt with the assessment engine and conditional workflows to gather feedback systematically.
  • Role-Based Access ControlDesignations, locations, and departments each see only their relevant insights.
  • Event-Based Learning EngineCourses automatically triggered on performance events for contextual learning.
  • Auto-Refresher TrainingPartners inactive 14+ days automatically receive targeted refresher modules.
  • Seamless HRIS IntegrationAutomatic user profile creation — zero manual data entry on joining.
Capabilities Used White-Label App Event-Based Learning Assessment Engine Conditional Workflows HRIS Integration Classroom Tracking Multilingual Role-Based Access Auto-Refresher

222 custom audits, two BUs, multiple Indian languages — and a 91% completion rate where the industry sits below 30%. That's what role-aware, event-based learning unlocks at Amazon scale.

— GSF Learning Academy · Programme Note

Completion vs Industry
91% vs <30%
03 / Zepto Quick Commerce · Rider Training 10-min delivery

Trained, certified, deployed — all in real time.

Bite-sized multilingual onboarding plus event-triggered learning kept Zepto's distributed rider base flawlessly aligned with the 10-minute brand promise — with order delivery itself gated on training completion.

93%
Avg Completion
21.6m
Avg Engagement
2.5L
Users
–30%
2nd Warnings
10×
Hiring Trust

The Challenge

  • Nationally distributed rider base speaking different regional languages — onboarding was extremely difficult.
  • Constant process updates required frequent, timely communication to riders who are always on the move.
  • Escalating customer complaints related to rider process adherence and interpersonal behaviour.
  • Low market trust — the 10-minute delivery brand promise requires every rider to perform flawlessly.
  • No systematic link between poor performance ratings and targeted training intervention for riders.

How skillBetter Solved It

  • Bite-Sized Multilingual OnboardingShort courses in 5 languages covering values, processes, and brand promises.
  • Animated Web-Series FormatReal-life customer scenarios in action-consequence format — highly engaging.
  • Event-Triggered LearningPoor ratings automatically assign customer-excellence modules in real time.
  • Zepton Culture VideosGrowth-journey stories from Zepto employees building brand pride and retention.
  • Deep API IntegrationOrder delivery is tightly linked to training completion — communicated in real time.
Capabilities Used Event-Based Rules Engine 5-Language Content Animated Video Modules API Integration Performance-Triggered Courses Culture & Employer Brand Bite-Sized Mobile Learning

Order delivery at Zepto is directly linked to training completion. All LMS activity flows back in real time — only trained, certified riders are deployed. That's the new standard for quick commerce.

— Zepto · Operations Programme

Rider 2nd Warnings
↓ 30%
04 / Meesho Social Commerce · Reseller Network Pan-India

2M+ resellers trained — in their language, on their phone.

Reseller Academy — mobile-first vernacular training that brought millions of small-town and home-based resellers up to speed on product knowledge, order management and customer handling, with 85% completion at unprecedented scale.

2M+
Resellers Trained
10+
Languages
85%
Completion Rate
3×
Faster Onboarding
+40%
Sales Uplift

The Challenge

  • Train millions of resellers on product knowledge, order management and customer handling — in their native languages.
  • Resellers operating in diverse regional markets with widely varying digital literacy levels.
  • No standardised assessment mechanism to ensure consistent product knowledge across the network.
  • High drop-off rates in traditional training programs due to low engagement.
  • No central platform to track training effectiveness at national scale.

How skillBetter Solved It

  • Skills RepositoryMapped role-specific skills for product specialists, consultants and resellers.
  • AI-Powered RecommendationsPersonalised learning paths based on reseller profile and region.
  • Vernacular LearningContent available in 10+ Indian languages for maximum accessibility.
  • Gamified LeaderboardsEngagement mechanics to sustain motivation across diverse learner groups.
  • Deep IntegrationSeamless connection with Meesho's seller dashboard for real-time performance tracking.
Capabilities Used White-Label App AI Content Recs Skills Repository Gamified Leaderboards 10+ Languages Mobile-First Design Real-Time Analytics

skillBetter's Reseller Academy transformed how we onboard and train sellers across India — 2M+ resellers trained in 10+ languages with 85% completion rates, unlocking sustainable growth at scale.

— Meesho · Reseller Academy

Sales Uplift
+40%
05 / Hindalco Manufacturing · Aditya Birla Group $26B Enterprise

From classrooms only to a digitised shop floor.

E-Karyashala — a fully digital, gamified learning platform purpose-built for the shop floor of a $26B Aditya Birla Group company. 1,200+ training hours, 1,000+ workers upskilled, 3× coverage on the same budget.

1,200+
Training Hours
1,000+
Workers Upskilled
3×
Coverage Increase
50+
Assessments
60+
E-Modules

The Challenge

  • All training delivered in physical classrooms only — no digital complement for the shop-floor workforce.
  • No self-paced or gamified content — eager learners couldn't go beyond their scheduled batch.
  • No central repository for training materials — content siloed across departments with zero discoverability.
  • Coverage limited by physical scheduling — only a fraction of the workforce reached at any given time.
  • Low retention with traditional formats — technical knowledge not sticking without digital reinforcement.

How skillBetter Solved It

  • Hindalco E-Karyashala AppFully branded, white-labelled platform purpose-built for the shop floor.
  • Learning FeedDaily content feed ensuring workers stay continuously connected to new learning.
  • Mandatory Digital TrainingCompliance modules with full tracking and audit-ready completion certificates.
  • Self-Paced Learning PathsEager workers explore technical modules beyond their mandatory curriculum.
  • Gamified ExperiencePoints, badges, and recognition driving healthy competition and high engagement.
  • 60+ Custom E-ModulesTechnical content library created and catalogued as a permanent knowledge base.
Capabilities Used White-Label App Learning Feed Self-Paced Paths Gamification & Badges Mandatory Training Content Library Completion Certs Custom E-Modules Assessments

The goBetter learning platform helped us set up the Hindalco E-Karyashala Technical Learning App. E-Karyashala has become integral to upskilling and technical knowledge development for our frontline shop floor employees.

— Dr. Mayuk Dasgupta, Hindalco Industries

Training Coverage
3× more

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