Customer Success Stories

Real frontlines.
Real numbers. Real wins.

How India's biggest brands moved their frontline workforces from paper to AI-powered learning — at scale, in their language, with audit-ready proof.

✦ AI Labs · Implementation Quick Commerce · Onboarding Agent 3 weeks to live

An onboarding agent for a 50,000-person workforce — built in 3 weeks.

Built entirely in AI Labs — a deterministic, multi-step onboarding agent that collects documents, verifies identity via API, assigns role-based training, and issues certificates. No code. No L&D headcount. Running in 12 languages on WhatsApp and the app.

45 min
Avg onboarding · was 3 days
0
L&D staff after setup
12
Languages, simultaneously
100%
Steps audit-logged
3 wks
Build to deployment

The Challenge

  • Delivery-partner onboarding took up to 3 days — document collection, verification and training were all manual and sequential.
  • An L&D ops team spent most of its week chasing paperwork and re-running missed steps for thousands of new joiners.
  • Compliance steps were routinely skipped, leaving gaps that surfaced only during audits.
  • A multilingual frontline meant the same flow had to work in a dozen languages without re-building it each time.

How AI Labs Solved It

  • Multi-Step Chat AgentA deterministic flow that never skips a step — collect, verify, assign, assess, certify, in order.
  • API VerificationIdentity and BGV checks done live via integration — no manual data entry.
  • Document & Camera HooksWorkers upload IDs and capture compliance photos right inside the chat.
  • Knowledge from SOPsTrained on safety manuals and HR policy — answers questions in the worker's language.
  • Background Workflow AgentAuto-assigns Day-1 training and syncs completions to HRMS with zero human touch.
Built With Chat Agent · Multi-Step Claude Opus 4.7 API Integrations Document Upload Hook Camera Hook MCQ Assessment 12 Languages Private LLM

We built our first onboarding agent in the AI Labs demo and had it live in three weeks. It does the work an entire L&D ops pod used to do — every step, every time, in every language.

— Frontline L&D Leadership · Quick Commerce

Onboarding Time
3 days → 45 min
01 / Reliance Retail Retail · Hiring + Upskilling 10 months

India's largest skilled talent pool — built in 10 months.

Retail Samarth — AI-powered hiring and learning that transforms how 1M+ frontline workers are screened, trained and deployed across Reliance Retail's 1,000+ store network.

500K+
Workers Skilled
72K+
People Employed
>60%
Cost Savings
1.7L+
App Downloads
4.7 ★
Play Store

The Challenge

  • Hiring was entirely offline — 70%+ through store managers' personal networks with no standardised screening.
  • Only 11% of new hires were women due to information barriers and predatory intermediary practices.
  • New joiners lacked role-specific competencies — performance varied drastically across 1,000+ store locations.
  • 70% of employees unaware of their benefits and entitlements — directly hurting engagement and retention.
  • No central platform to measure performance or upskill workers consistently at national scale.

How SkillBetter Solved It

  • Skills RepositoryMapped role-specific skills and proficiency levels for every retail job role.
  • AI-Powered RecommendationsPersonalised course and assessment paths ensuring full interview-readiness.
  • Post-Hiring OnboardingComprehensive training integrated immediately after hiring for fast role integration.
  • Spaced Repetition EngineStrategic training revisions to enhance long-term knowledge retention.
  • Gamified Leaderboards + 35+ LanguagesSustained engagement across a diverse, multilingual workforce.
Capabilities Used White-Label App AI Content Recs Skills Repository Proctored Assessments Face Registration Gamified Leaderboards 35+ Languages Spaced Repetition

SkillBetter's Retail Samarth transformed how we hire and train at Reliance — 500K+ workers skilled in just 10 months with over 60% savings in cost per hire.

— Reliance Retail · L&D Leadership

Women in Workforce
11% → 38%
02 / Amazon E-Commerce & Logistics · Multi-BU Last Mile + Fulfillment

91% completion across two completely different business units.

GSF Learning Academy — a white-labelled multilingual LMS for Last Mile Delivery and Fulfillment Centres, with 222 custom audits and event-based learning that finally beat the <30% industry baseline.

91%
Completion Rate
222
Custom Audits
Multi-BU
Deployment
Auto
Refreshers
100%
HRIS Sync

The Challenge

  • Train frontline workers across two entirely different business units — Last Mile Delivery and Fulfillment Centres.
  • Ensure regular field-level feedback from managers to evaluate and continuously improve training efficacy.
  • Custom analytics dashboards required for different stakeholders — each needing role-specific data views.
  • Multilingual, geographically distributed workforce requiring training in multiple Indian regional languages.
  • Offline classroom sessions needed consistent tracking and documentation across hundreds of locations.

How SkillBetter Solved It

  • White-Labelled GSF Learning AcademyFully branded app with multilingual training across both BUs.
  • 222 Custom AuditsBuilt with the assessment engine and conditional workflows to gather feedback systematically.
  • Role-Based Access ControlDesignations, locations, and departments each see only their relevant insights.
  • Event-Based Learning EngineCourses automatically triggered on performance events for contextual learning.
  • Auto-Refresher TrainingPartners inactive 14+ days automatically receive targeted refresher modules.
  • Seamless HRIS IntegrationAutomatic user profile creation — zero manual data entry on joining.
Capabilities Used White-Label App Event-Based Learning Assessment Engine Conditional Workflows HRIS Integration Classroom Tracking Multilingual Role-Based Access Auto-Refresher

222 custom audits, two BUs, multiple Indian languages — and a 91% completion rate where the industry sits below 30%. That's what role-aware, event-based learning unlocks at Amazon scale.

— GSF Learning Academy · Programme Note

Completion vs Industry
91% vs <30%
03 / Zepto Quick Commerce · Rider Training 10-min delivery

Trained, certified, deployed — all in real time.

Bite-sized multilingual onboarding plus event-triggered learning kept Zepto's distributed rider base flawlessly aligned with the 10-minute brand promise — with order delivery itself gated on training completion.

93%
Avg Completion
21.6m
Avg Engagement
2.5L
Users
–30%
2nd Warnings
10×
Hiring Trust

The Challenge

  • Nationally distributed rider base speaking different regional languages — onboarding was extremely difficult.
  • Constant process updates required frequent, timely communication to riders who are always on the move.
  • Escalating customer complaints related to rider process adherence and interpersonal behaviour.
  • Low market trust — the 10-minute delivery brand promise requires every rider to perform flawlessly.
  • No systematic link between poor performance ratings and targeted training intervention for riders.

How SkillBetter Solved It

  • Bite-Sized Multilingual OnboardingShort courses in 5 languages covering values, processes, and brand promises.
  • Animated Web-Series FormatReal-life customer scenarios in action-consequence format — highly engaging.
  • Event-Triggered LearningPoor ratings automatically assign customer-excellence modules in real time.
  • Zepton Culture VideosGrowth-journey stories from Zepto employees building brand pride and retention.
  • Deep API IntegrationOrder delivery is tightly linked to training completion — communicated in real time.
Capabilities Used Event-Based Rules Engine 5-Language Content Animated Video Modules API Integration Performance-Triggered Courses Culture & Employer Brand Bite-Sized Mobile Learning

Order delivery at Zepto is directly linked to training completion. All LMS activity flows back in real time — only trained, certified riders are deployed. That's the new standard for quick commerce.

— Zepto · Operations Programme

Rider 2nd Warnings
↓ 30%
04 / Meesho Social Commerce · Reseller Network Pan-India

2M+ resellers trained — in their language, on their phone.

Reseller Academy — mobile-first vernacular training that brought millions of small-town and home-based resellers up to speed on product knowledge, order management and customer handling, with 85% completion at unprecedented scale.

2M+
Resellers Trained
10+
Languages
85%
Completion Rate
3×
Faster Onboarding
+40%
Sales Uplift

The Challenge

  • Train millions of resellers on product knowledge, order management and customer handling — in their native languages.
  • Resellers operating in diverse regional markets with widely varying digital literacy levels.
  • No standardised assessment mechanism to ensure consistent product knowledge across the network.
  • High drop-off rates in traditional training programs due to low engagement.
  • No central platform to track training effectiveness at national scale.

How SkillBetter Solved It

  • Skills RepositoryMapped role-specific skills for product specialists, consultants and resellers.
  • AI-Powered RecommendationsPersonalised learning paths based on reseller profile and region.
  • Vernacular LearningContent available in 10+ Indian languages for maximum accessibility.
  • Gamified LeaderboardsEngagement mechanics to sustain motivation across diverse learner groups.
  • Deep IntegrationSeamless connection with Meesho's seller dashboard for real-time performance tracking.
Capabilities Used White-Label App AI Content Recs Skills Repository Gamified Leaderboards 10+ Languages Mobile-First Design Real-Time Analytics

SkillBetter's Reseller Academy transformed how we onboard and train sellers across India — 2M+ resellers trained in 10+ languages with 85% completion rates, unlocking sustainable growth at scale.

— Meesho · Reseller Academy

Sales Uplift
+40%
05 / Hindalco Manufacturing · Aditya Birla Group $26B Enterprise

From classrooms only to a digitised shop floor.

E-Karyashala — a fully digital, gamified learning platform purpose-built for the shop floor of a $26B Aditya Birla Group company. 1,200+ training hours, 1,000+ workers upskilled, 3× coverage on the same budget.

1,200+
Training Hours
1,000+
Workers Upskilled
3×
Coverage Increase
50+
Assessments
60+
E-Modules

The Challenge

  • All training delivered in physical classrooms only — no digital complement for the shop-floor workforce.
  • No self-paced or gamified content — eager learners couldn't go beyond their scheduled batch.
  • No central repository for training materials — content siloed across departments with zero discoverability.
  • Coverage limited by physical scheduling — only a fraction of the workforce reached at any given time.
  • Low retention with traditional formats — technical knowledge not sticking without digital reinforcement.

How SkillBetter Solved It

  • Hindalco E-Karyashala AppFully branded, white-labelled platform purpose-built for the shop floor.
  • Learning FeedDaily content feed ensuring workers stay continuously connected to new learning.
  • Mandatory Digital TrainingCompliance modules with full tracking and audit-ready completion certificates.
  • Self-Paced Learning PathsEager workers explore technical modules beyond their mandatory curriculum.
  • Gamified ExperiencePoints, badges, and recognition driving healthy competition and high engagement.
  • 60+ Custom E-ModulesTechnical content library created and catalogued as a permanent knowledge base.
Capabilities Used White-Label App Learning Feed Self-Paced Paths Gamification & Badges Mandatory Training Content Library Completion Certs Custom E-Modules Assessments

The goBetter learning platform helped us set up the Hindalco E-Karyashala Technical Learning App. E-Karyashala has become integral to upskilling and technical knowledge development for our frontline shop floor employees.

— Dr. Mayuk Dasgupta, Hindalco Industries

Training Coverage
3× more

Ready to write the next success story?

20-minute demo. We'll bring industry-specific case studies, ROI math, and a sandbox you can play with after.

Book a Demo